Contacting Customer Support For inquiries, assistance, or any other support needs, please reach out to our dedicated Customer Support Team via: Email: support@silverstatelottery.com Phone: (775) 910-9168 We strive to respond to all emails within one business day. If your request is time-sensitive, we recommend calling for immediate assistance. Thank you for choosing Silver State Lottery. We appreciate the opportunity to serve you.

No Returns or Exchanges: We do not accept returns or exchanges under any circumstances. All purchases are final once processed. By completing a transaction, you acknowledge and agree that no refunds, returns, or replacements will be provided, regardless of the reason. For additional details regarding our no-refunds policy and the procedures in place to address disputes, please review our Fraud Prevention & No Refunds Policy. If you have any questions or concerns prior to purchase, please contact our Compliance Department: Email: support@silverstatelottery.com Phone: (775) 910-9168 This policy is strictly enforced to maintain operational integrity and fairness for all participants.

Accepted Payment Methods We strive to make the purchasing process as seamless as possible. Silver State Lottery currently accepts the following forms of payment: Credit Cards (Major Providers) Debit Cards Electronic Bank Transfers (Where Supported) Select Cryptocurrencies – including, but not limited to, Bitcoin and Ethereum. We do not accept checks, money orders, or other forms of payment not listed above. If you have any questions regarding specific card networks or cryptocurrency options, please contact our Customer Support Team: Email: support@silverstatelottery.com Phone: (775) 910-9168 We appreciate your business and look forward to help you.

Silver State Lottery is a Nevada-based, legally compliant digital lottery platform powered by Comprehensive Healing Solutions Foundation. Designed with transparency, security, and community impact at its core, our platform enables verified Nevada residents to securely participate in live, interactive lottery draws from any digital device. As a mission-driven initiative, Silver State Lottery directs proceeds toward critical community-based programs, including mental health services, homelessness prevention, and family support resources. Every ticket purchased supports a broader vision of wellness and social reinvestment across Nevada. Built with advanced encryption, real-time auditing, and regulatory adherence, Silver State Lottery ensures full compliance with Nevada gaming statutes governing charitable gaming. We offer an accessible, fair, and engaging experience that bridges innovation with public good. Participants can expect: Regular, scheduled digital drawings with publicly verified results Transparent odds and prize structures Grand prizes designed to inspire hope and change lives Seamless user experience through a secure online portal Silver State Lottery is more than a game—it's a movement to transform lives through innovation, integrity, and purpose.

Regulatory Compliance & Eligibility Requirements Yes. Silver State Lottery operates in strict adherence to all applicable Nevada Revised Statutes (NRS) governing charitable gaming, as well as relevant federal laws and regulatory frameworks. We are fully committed to maintaining legal and ethical integrity across every aspect of our operations. All ticket purchases must be made exclusively by individuals who are physically located within the State of Nevada at the time of the transaction. Our system utilizes advanced geolocation technology to ensure compliance with state jurisdictional requirements.

Participation in the Silver State Lottery is strictly limited to individuals who meet all of the following criteria: Minimum Age Requirement: You must be at least 18 years of age at the time of entry. Proof of age is required during the account verification process. Nevada Presence: You must be physically located within the State of Nevada during the time of ticket purchase. Location services are enabled during every transaction to verify in-state presence. Identity Verification (KYC): You must successfully complete our Know Your Customer (KYC) verification process. This includes submission of a valid government-issued ID and other identity verification documents in accordance with anti-fraud and anti-money laundering (AML) regulations. Participation is not permitted for individuals who do not meet these standards, nor for those physically outside of Nevada—even if they are Nevada residents. Our goal is to foster a secure, transparent, and legally sound environment that protects players, maintains public trust, and ensures all proceeds are directed toward charitable impact. Silver State Lottery reserves the right to deny participation or withhold winnings from any individual who fails to meet the above eligibility criteria.

Purchasing a ticket through Silver State Lottery is a secure, streamlined, and fully digital process designed to ensure both ease of use and full legal compliance. Follow these steps to participate: Register an Account Begin by creating your personal account on the Silver State Lottery platform. You’ll be prompted to provide basic information including your full name, date of birth, physical address, and contact details. All data is encrypted and stored securely. Complete Identity Verification (KYC) To ensure compliance with Nevada law and federal regulations, all users must complete our Know Your Customer (KYC) process. This includes submitting a valid, government-issued ID and a proof of address. Our platform uses automated verification tools to authenticate your identity and confirm your eligibility to participate. Enable Location Services You must be physically located within the state of Nevada at the time of purchase. Our platform uses geolocation verification to confirm your location in real time before processing any transactions. Select a Payment Method Choose from a list of approved, secure payment options available on your dashboard. We currently accept major credit and debit cards, ACH transfers, and select digital wallets. All transactions are encrypted and compliant with PCI-DSS standards. Purchase Tickets Once your identity and location are verified, you can select your draw, choose the number of tickets, and proceed with payment. Tickets will be digitally issued and stored in your account dashboard, where you can track your entries, drawing results, and winnings. Receive Confirmation After a successful purchase, you will receive an automated confirmation via email and in your dashboard. Each ticket includes a unique serial number and is electronically time-stamped for audit compliance and transparency. All transactions are final, and each ticket purchased contributes directly to funding community wellness initiatives across Nevada. By participating, you’re not only entering for a chance to win life-changing prizes—you’re helping drive social impact.

Yes — if you are physically located within Nevada at the time of purchase. Silver State Lottery welcomes participants from across the United States, including California and other states, as long as the ticket purchase takes place within the geographic boundaries of Nevada. Residency is not the determining factor — location at the time of transaction is. Who Can Buy a Ticket? To legally purchase a ticket from Silver State Lottery, all participants must meet the following criteria: Be at least 18 years of age Be physically present in any district within the State of Nevada at the time of purchase Successfully complete KYC (Know Your Customer) verification Complete the transaction on a location-enabled device with location services active This means you can live anywhere in the United States — California, Texas, Florida, etc. — and still participate as long as you are inside Nevada when you buy the ticket. Examples of Legal Participation for Out-of-State Residents: A California resident visiting Las Vegas for the weekend can log into their account, verify their location, and purchase a ticket from their phone or laptop while physically in Nevada. A tourist driving through Nevada can stop at a rest area, enable location services, and purchase a ticket legally. A friend or family member who lives in Nevada may be able to purchase a ticket on your behalf if done under their own verified account and in full compliance with our Terms of Use. (Please consult our terms for transfer and gifting policies.) What Is Not Allowed: You cannot purchase a ticket from outside Nevada using a VPN, masked location, or Nevada mailing address while physically in another state. You cannot bypass geolocation controls or allow unverified users to submit transactions. You cannot claim winnings if the purchase was made in violation of state gaming laws. Our system uses advanced geolocation, IP tracking, and device fingerprinting to verify your location and protect the integrity of our charitable gaming license. Summary ✔ You can live outside Nevada and still participate ✔ You must be in Nevada at the time of ticket purchase ✔ You may leave Nevada after purchasing your ticket ✔ You must comply with all KYC, geolocation, and platform terms Silver State Lottery is proud to offer a legally compliant, secure, and accessible platform that enables individuals nationwide to contribute to Nevada-based charitable causes—as long as they play within the rules.

Silver State Lottery is open to all eligible participants, regardless of where they live, as long as they are physically located within Nevada at the time of purchase. Below is a step-by-step guide for individuals residing outside of Nevada—including those from other U.S. states or countries—who wish to legally participate: Step 1: Travel to Nevada Plan a visit to any city or region within the state of Nevada. Whether you're coming from another U.S. state or traveling internationally, you must physically enter Nevada to legally purchase a ticket. Step 2: Enable Location Services on Your Device Ensure the device you intend to use (mobile phone, tablet, or computer) has location services turned on. Silver State Lottery uses advanced geolocation tools to confirm your physical presence within Nevada at the time of purchase. Step 3: Connect to the Internet While in Nevada Use a Nevada-based internet connection (cellular data or Wi-Fi) to access the Silver State Lottery platform. Do not use VPNs or proxy tools, as they may trigger fraud detection systems and block your access. Step 4: Create or Log In to Your Account Visit the Silver State Lottery website and either register a new account or log in to an existing one. All users must undergo identity verification (KYC) by submitting valid documentation. Step 5: Purchase Tickets from Your Dashboard While physically in Nevada and with your location verified, you may use any approved payment method to purchase tickets directly from your account dashboard. Your digital ticket(s) will be automatically stored in your account. Step 6: Depart Nevada (Optional) After the purchase is complete, you are free to leave the state. Your entries remain valid, and any winnings will be paid out in accordance with our platform’s terms and applicable laws. Key Reminders: You must be in Nevada at the time of purchase, regardless of your residency or nationality. Any attempt to purchase tickets from outside Nevada will be automatically blocked. All location data is verified in real time and logged for compliance with Nevada law. Silver State Lottery provides a legally compliant, secure, and accessible digital platform for individuals worldwide to support Nevada-based charitable programs—as long as ticket purchases occur within Nevada. Important Disclaimers Purchasing from outside Nevada—even while using a Nevada address or VPN—is strictly prohibited. All transactions are geo-verified in real time. If your device is located outside Nevada during purchase, the transaction will be automatically blocked. Attempting to circumvent location restrictions may result in account termination and disqualification from current and future drawings. Summary If you're a Out-of-State resident, you are welcome to participate in the Silver State Lottery—as long as you make the purchase while physically inside Nevada. We encourage responsible play and compliance with all legal guidelines to maintain a transparent, secure, and impactful lottery experience.

No. All purchases made through Silver State Lottery are final. Once a transaction is completed and a ticket is issued, it cannot be refunded, reversed, transferred, or canceled under any circumstances. This policy applies to all users, regardless of reason, and is strictly enforced to maintain the integrity, fairness, and legal compliance of our lottery platform. Silver State Lottery operates in accordance with Nevada Revised Statutes governing charitable gaming, which prohibit the refunding or cancellation of lottery ticket sales after the point of transaction. Attempted Chargebacks or Payment Reversals Any attempt to initiate a chargeback, dispute, or unauthorized reversal through your financial institution or payment provider will automatically trigger our fraud response protocol. This includes: Immediate account suspension Invalidation of current and future ticket entries Reporting of the incident to relevant financial authorities Potential civil action or criminal prosecution for fraud or misrepresentation, in accordance with applicable laws All payment activity is securely logged and time-stamped. Users agree to these terms upon account registration and ticket purchase. What If I Accidentally Purchase the Wrong Number of Tickets? Unfortunately, accidental purchases are not eligible for refunds, credits, or modifications. All transactions are processed in real time and are considered final once confirmed. To prevent errors: Review your ticket selection carefully Verify the number of entries and payment details before clicking "Confirm" Use the “Preview Purchase” feature on your dashboard if available By completing a transaction, you acknowledge and accept that you are solely responsible for verifying purchase details prior to final submission. Summary of Refund Policy: 1. No refunds 2. No reversals 3. No cancellations 4. No exceptions Silver State Lottery is committed to transparency, fairness, and responsible gaming. These policies ensure that all participants are treated equitably and that proceeds are appropriately directed toward Nevada’s charitable initiatives.

KYC (Know Your Customer) Policy As part of our regulatory obligations and commitment to responsible gaming, Silver State Lottery requires all users to complete a Know Your Customer (KYC) verification process prior to purchasing tickets or receiving winnings. KYC verification ensures: 1. Identity Authentication: Validates that each user is who they claim to be 2. Age Verification: Confirms that all participants are at least 18 years of age, as required by law 3. Geolocation Compliance: Confirms the user is physically located in Nevada at the time of ticket purchase This process helps prevent underage gambling, identity fraud, money laundering, and unlawful out-of-state or international access, and is mandatory for all participants, without exception. Do You Track User Activity? Yes. Silver State Lottery uses advanced tracking mechanisms to ensure full legal compliance and protect against fraud. All user activity is securely logged and monitored through: IP Address Tracking: Identifies network location and flags suspicious access patterns Device Fingerprinting: Records unique device data to detect unauthorized or duplicate accounts Clickstream Logging: Monitors behavior within the platform to identify signs of manipulation or bot activity Geolocation Verification: Confirms the user’s real-time physical location within the state of Nevada All data is collected, stored, and utilized in accordance with state and federal data privacy regulations and is never sold or shared with third parties for marketing purposes. What Happens If Someone Attempts to Commit Fraud? Silver State Lottery enforces a strict zero-tolerance policy for fraudulent activity. Any deliberate attempt to manipulate the system, including but not limited to: Filing false chargebacks or payment disputes Spoofing location data to falsely appear within Nevada Using stolen or falsified identities to create accounts Attempting to bypass geolocation, device, or KYC controls …will be considered a serious offense and referred to legal authorities for prosecution. Violators may face: Felony fraud charges under Nevada law NRS 205.0832 – Obtaining Money Under False Pretenses Lottery fraud penalties under NRS Chapters 462 and 465 Federal charges for wire and mail fraud 18 U.S.C. §§ 1341 (Mail Fraud), 1343 (Wire Fraud) Civil action to recover financial losses, legal expenses, and punitive damages Additionally, the user's account will be permanently banned, and any pending tickets or winnings will be rendered void. Security Summary 1. KYC is mandatory for all users 2. All activity is tracked and audited for compliance 3. Fraud triggers immediate legal escalation and permanent bans 4. Zero tolerance for misuse, deception, or circumvention Silver State Lottery is built on principles of trust, transparency, and lawful operation. These policies are in place to protect not only the integrity of the platform but also the charitable initiatives your participation supports.

How Are Winners Announced? At Silver State Lottery, winners are announced in real-time to ensure transparency, fairness, and immediate engagement. Once a drawing is complete, winning ticket numbers and prize details are distributed through the following channels: 1. User Dashboard Notification All participants can view the results directly within their secure user dashboard. If you hold a winning ticket, your account will display a real-time alert indicating your win, along with detailed information regarding the prize amount and next steps for claiming. 2. Email Notification Winners will also receive an automated email notification sent to the address linked to their verified account. The message will include: Confirmation of your winning status Prize details and claim instructions A secure link to access your ticket and transaction record To ensure timely delivery, we recommend users whitelist Silver State Lottery emails and check spam folders if no message is received after a draw. 3. Public Results Page For full transparency, all draw results are published publicly on the Silver State Lottery website. Each published results page includes: Drawing date and time Winning ticket numbers Prize tiers and number of winners per tier Aggregate prize distribution This public record allows participants and observers to verify outcomes and maintain confidence in the legitimacy of the platform. 4. Transparency & Auditing All draws are conducted using random number generation (RNG) technology certified for fairness and compliance. Draw logs are time-stamped, encrypted, and subject to third-party audits to ensure procedural integrity. By announcing winners across multiple channels and maintaining a public record of all draw outcomes, Silver State Lottery reinforces its commitment to open, ethical, and trustworthy charitable gaming.

Claiming your prize with Silver State Lottery is secure, straightforward, and fully compliant with Nevada charitable gaming regulations. All winnings are tied directly to your verified user account and disbursed through a secure, auditable process. 1. Real-Time Winner Notification If your ticket matches a winning number, you will be: Instantly notified via your user dashboard Sent a secure email notification with prize details and next steps Provided a timestamped, digital record of your winning entry 2. Identity & Eligibility Reconfirmation To prevent fraud and ensure proper disbursement, all winners—regardless of prize amount—must reconfirm: Identity (matching original KYC documents) Age (must still meet the 18+ requirement) Residency/location at the time of purchase This protects both the integrity of the draw and your rightful claim. 3. Tax Form Submission (if applicable) For prizes exceeding $600, federal tax regulations require us to collect and file an IRS Form W-9 or W-8BEN (for non-U.S. residents). Winners will be asked to: Complete the required tax documentation Acknowledge potential tax obligations based on individual circumstances All tax documentation is securely submitted through our encrypted platform. 4. Prize Disbursement Once verification is complete, prize funds are released to the winner. Disbursement options may include: ACH bank transfer to a U.S.-based account Mailed paper check (U.S. residents only) Digital wallet transfer (for supported platforms, subject to identity match) Processing times may vary based on the prize tier, method selected, and completeness of documentation, but most claims are fulfilled within 7–14 business days. 5. Confirmation & Recordkeeping Upon disbursement, you will receive: A confirmation email with disbursement details A downloadable receipt for your records A tax form copy (if applicable) for your financial reporting Important Notes: Prizes can only be claimed by the verified account holder who purchased the winning ticket. Unclaimed prizes may be forfeited after a designated period in accordance with Nevada gaming law. Silver State Lottery does not allow anonymous claims, ticket transfers, or third-party collection unless specifically permitted under charitable gaming exemptions. Secure. Transparent. Auditable. Our prize claim process is built on three pillars: security, compliance, and trust. Every step is designed to protect you, fulfill legal obligations, and reinforce the credibility of Silver State Lottery’s charitable mission.

Click “Forgot Password” on the login screen and follow the secure reset process.

Log in to your dashboard and visit the KYC/Account Settings section. What do I do if I need help? Contact our Support Team directly: Email: support@silverstatelottery.com Phone: (775) 910-9168

Initiating a chargeback on a valid Silver State Lottery transaction is treated as a potential act of fraud. All payments made on our platform are final, and all users agree to this policy upon completing the ticket purchase. If you file a chargeback or attempt to reverse a transaction through your financial institution: Your actions will trigger the following response: Permanent Account Ban Your account will be immediately deactivated, and all future access to the Silver State Lottery platform will be revoked. Transaction and Account Flagging Your chargeback will be flagged and logged in our fraud detection database. Associated user data—including IP addresses, timestamps, geolocation records, and device fingerprints—will be retained as admissible digital evidence. Escalation to Legal Team and Law Enforcement Your information will be forwarded to our internal legal counsel and, where applicable, submitted to local, state, or federal law enforcement authorities for investigation and prosecution. Pursuit of Civil and Criminal Action We reserve the right to aggressively pursue legal remedies, which may include: Civil Litigation for recovery of funds, damages, attorney fees, and court costs Criminal Prosecution under applicable statutes, including: NRS 205.0832 – Fraud by False Pretenses NRS Chapters 462 & 465 – Lottery/Gaming Offenses 18 U.S.C. § 1343 – Federal Wire Fraud 18 U.S.C. § 1341 – Federal Mail Fraud (if applicable) Reporting to Financial Watchlists and Merchant Networks Your information may be submitted to merchant blacklists, fraud prevention networks, and credit risk monitoring systems used by financial institutions and digital service providers. Can I Appeal a Fraud Decision or Account Ban? No. All fraud-related decisions are final and non-negotiable. Silver State Lottery maintains a strict zero-tolerance policy regarding chargebacks, identity misrepresentation, and geolocation manipulation. Fraud determinations are based on objective, system-verified evidence, including: Device and browser fingerprinting IP and location tracking Time-stamped session logs Payment verification and KYC data Audit trails of user behavior Once flagged, the decision is non-reversible, and no appeals, reinstatements, or secondary reviews will be considered. This policy is in place to protect: The legal status of our charitable gaming license The integrity of the platform Honest players and community beneficiaries In Summary: ✔ All chargebacks are treated as fraud ✔ Legal and criminal penalties will be pursued ✔ Bans are permanent and non-appealable ✔ System data is legally admissible and final Silver State Lottery upholds the highest standards of legal compliance and operational transparency. These protections ensure that the platform remains fair, secure, and aligned with its mission to serve the public good.

All drawings conducted by Silver State Lottery are executed through a cryptographically secure, tamper-proof Random Number Generator (RNG) integrated within the platform—a trusted, industry-grade lottery management system designed to meet the highest standards of regulatory compliance and technical integrity. Technology Behind the Drawings Cryptographically Secure RNG Our system uses a cryptographically secure pseudo-random number generator (CSPRNG) to produce unpredictable, non-manipulable draw results. This ensures that every outcome is the result of pure chance, free from external interference or internal bias. Tamper-Proof Architecture The RNG engine is embedded within a locked-down, digitally signed environment, preventing any unauthorized access, modification, or pre-draw manipulation. It is monitored continuously for anomalies, access logs, and system consistency. Third-Party Certification (if applicable) The RNG system is subject to periodic testing and certification by independent auditing firms specializing in gaming compliance, ensuring that its mathematical integrity meets or exceeds recognized gaming industry standards. Fairness, Transparency, and Auditability Immutable Audit Trail Every drawing event generates a digitally timestamped, immutable audit log that captures key event data, including: RNG seed inputs and outputs Timestamp of draw execution Platform environment metadata Operator access logs (if manual oversight is involved) Regulatory-Grade Recordkeeping All draw data is retained in encrypted form and may be disclosed to state regulators, third-party auditors, or law enforcement as required to verify compliance with Nevada Revised Statutes governing charitable gaming. Real-Time Result Publishing Draw outcomes are broadcast in real time to participants via their dashboard and email, and also posted publicly to ensure full transparency.

Yes. Every draw conducted by Silver State Lottery is fully documented, time-stamped, and securely archived to meet all regulatory and legal requirements. Our commitment to operational transparency and integrity ensures that every drawing—regardless of prize tier—is verifiable, tamper-resistant, and subject to oversight. Comprehensive Draw Logging & Archiving Each drawing generates a detailed, digitally timestamped audit log, which includes: Exact draw date and time Unique draw session ID RNG seed data and output values Operator activity (if applicable) User interaction data (if relevant) System status indicators and hash verifications These records are securely encrypted and retained in our system’s compliance archive for a legally mandated retention period, making them accessible for internal review, third-party audits, and regulatory inspections. Third-Party Compliance Oversight For high-stakes or high-visibility drawings, Silver State Lottery reserves the right to appoint a licensed third-party compliance officer or independent auditor to oversee the draw in real-time. These third-party professionals are responsible for: Verifying the pre-draw system environment Observing the RNG process to confirm randomness and fairness Authenticating audit logs post-draw Certifying the results in accordance with Nevada charitable gaming laws All appointed compliance officers operate independently of the Silver State Lottery administrative team to ensure objective oversight and prevent conflicts of interest. Regulatory and Legal Adherence Our draw procedures are structured to comply with: Nevada Revised Statutes (Chapters 462 & 465) governing charitable gaming Industry-standard RNG audit protocols Federal data integrity regulations applicable to electronic recordkeeping Any additional oversight requirements imposed by licensing authorities

Governing Law & Legal Venue All legal matters, disputes, claims, or proceedings arising out of or related to participation in the Silver State Lottery, use of its platform, or interpretation of its policies shall be governed exclusively by the laws of the State of Nevada, without regard to conflict of law principles. This legal framework applies to: User registration and account access Ticket purchases and prize claims Platform interactions and digital communications Fraud investigations, chargebacks, and compliance issues Enforcement of Terms of Service and Privacy Policy provisions Exclusive Venue: Nye County, Nevada The exclusive venue for any legal action, dispute resolution, or litigation shall be the state and federal courts located within Nye County, Nevada. By using the Silver State Lottery platform, you voluntarily consent to: The personal jurisdiction of the courts in Nye County, Nevada The exclusive venue of those courts for the resolution of all disputes Waiving any objection to jurisdiction or venue, including forum non conveniens No Class Actions or External Arbitration To preserve the integrity of the platform and streamline legal resolution: You agree to resolve disputes individually, not as a part of any class or collective action. You waive the right to bring claims through arbitration unless explicitly authorized by Silver State Lottery in writing. Silver State Lottery may pursue injunctive or equitable relief in Nye County courts to prevent harm, fraud, or misuse of its systems. Summary of Legal Terms Governing Law: State of Nevada Exclusive Venue: Nye County, NV Jurisdiction: Nevada state and federal courts Dispute Type: Individual legal actions only—no arbitration or class actions Binding Agreement: By participating in the platform, you accept these legal terms

Arbitration Agreement & Class Action Waiver As a condition of participation in the Silver State Lottery, all users expressly agree to resolve legal disputes through binding arbitration and to waive any right to participate in class-action lawsuits or class-wide arbitration proceedings. These terms are legally binding and are outlined in full in our Terms & Conditions, which every user must accept during account registration and prior to ticket purchase. Binding Arbitration Clause By using the Silver State Lottery platform, you agree that any legal dispute, controversy, or claim arising out of or relating to: Your use of the platform The purchase or redemption of tickets The claiming or awarding of prizes The interpretation or enforcement of any platform policy or agreement …will be exclusively resolved through final and binding arbitration, administered in accordance with the rules of the American Arbitration Association (AAA) or a comparable, mutually agreed-upon arbitration body. Key features of this arbitration agreement include: The arbitration will take place in Nye County, Nevada The proceedings will be conducted by a single neutral arbitrator Each party shall bear its own legal costs, unless otherwise awarded by the arbitrator The arbitrator's decision is final and enforceable in any court of competent jurisdiction Class Action Waiver To the fullest extent permitted by law, you agree that: You may only bring claims in your individual capacity You may not file or participate in any class action, mass action, or representative action against Silver State Lottery Arbitration must be conducted on an individual basis only, and not consolidated with claims of other individuals or entities This waiver applies to all forms of dispute resolution, whether in court or arbitration, and is essential to maintaining the efficiency, fairness, and operational continuity of the Silver State Lottery platform. Enforceability These provisions are governed by the Federal Arbitration Act (FAA) and applicable Nevada law. By agreeing to use the platform, you acknowledge that: You have read, understood, and voluntarily accepted these arbitration and waiver provisions You relinquish the right to a jury trial or to litigate claims in a court of law You are bound by the arbitration agreement as part of your ongoing eligibility to participate in Silver State Lottery activities

Yes. At Silver State Lottery, data security is a top priority. We utilize a comprehensive, enterprise-grade security framework designed to protect your personal information, financial data, and platform interactions from unauthorized access, cyber threats, and fraudulent activity. Our systems are built to align with state, federal, and international data protection standards, including compliance with PCI-DSS (Payment Card Industry Data Security Standard), GDPR (General Data Protection Regulation, where applicable), and Nevada Revised Statutes governing digital security. Our Security Infrastructure Includes: 1. Encrypted KYC Storage All Know Your Customer (KYC) documentation—including ID uploads, proof of address, and personal identifiers—is stored using AES-256 bit encryption, the highest industry standard. Data is encrypted both in transit and at rest, ensuring that sensitive information is never exposed during transmission or storage. 2. Blockchain Verification for Crypto Payments For users choosing to engage with cryptocurrency, Silver State Lottery employs blockchain-based verification protocols to authenticate crypto transactions. These protocols offer: Tamper-proof transaction ledgers Decentralized validation of funds Enhanced anonymity without compromising compliance All crypto wallets are processed through secure smart contract gateways with anti-fraud monitoring built-in. 3. Multi-Layered Server Security & Anti-Bot Firewalls Our infrastructure is protected by a multi-tiered security architecture, including: Intrusion detection systems (IDS) and intrusion prevention systems (IPS) Cloud-based DDoS mitigation tools to prevent traffic flooding Behavioral anomaly detection to flag unauthorized access attempts WAFs (Web Application Firewalls) to block bot traffic, scraping, and API abuse We continuously monitor and update our systems with real-time security patches and 24/7 threat detection. 4. IP Tracking and Device Fingerprinting To prevent identity spoofing, fraudulent activity, and location-based violations, we implement: Real-time IP address tracking for geolocation enforcement Device fingerprinting to create a unique, encrypted profile of each user’s device configuration Session analytics to detect unusual login patterns or unauthorized access attempts These tools help us maintain strict one-user, one-account controls, essential for protecting prize integrity and ensuring regulatory compliance. Data Retention & Regulatory Compliance We retain personal data only as long as necessary to fulfill legal, regulatory, and operational obligations. All data retention and deletion policies follow best practices defined by: Nevada’s consumer protection laws Federal communications and financial regulations Charitable gaming data retention statutes Your data is never sold, rented, or shared with third parties for marketing purposes. It is only used for compliance, security, and internal operational needs.

No. Silver State Lottery does not sell, rent, trade, license, or otherwise monetize your personal information—ever. Your data is collected solely for the purpose of ensuring legal compliance, protecting the security and integrity of the platform, and fulfilling our operational obligations under state and federal law. How Your Information Is Used Your personal information—including data submitted during account registration, KYC verification, payment processing, and user activity—is used strictly for the following purposes: 1. Identity Verification To confirm you are eligible to participate, meet age requirements, and are located within Nevada at the time of ticket purchase. 2. Fraud Prevention To detect and prevent identity theft, unauthorized access, chargeback abuse, and geolocation circumvention. This includes the use of encrypted logs, IP tracking, and behavioral analytics. 3 Regulatory Compliance To meet legal obligations under: Nevada Revised Statutes (NRS) for charitable gaming Federal anti-money laundering (AML) regulations IRS reporting requirements for prize winnings Applicable data protection laws, such as the Federal Trade Commission Act (FTC Act) and the Gramm-Leach-Bliley Act (GLBA) 4. Operational Necessity To communicate lottery results, manage account functionality, process prize claims, and maintain platform functionality. What We Will Never Do: We do not sell or rent your personal or behavioral data to advertisers or data brokers. We do not share your personal information with third-party marketers, influencers, or commercial affiliates. We do not use your data to create advertising profiles or push unrelated services. Data Access and Security Access to your data is strictly limited to: Authorized compliance personnel Regulatory auditors (only when legally required) Third-party service providers performing essential functions (e.g., payment processing or KYC verification), bound by strict data processing agreements All data is encrypted, logged, and monitored under enterprise-grade security protocols.

At Silver State Lottery, we take data governance and regulatory compliance seriously. While we respect your right to discontinue participation, account deletion is not permitted in the traditional sense due to the nature of charitable gaming regulations, financial recordkeeping laws, and anti-fraud protocols. Deactivation vs. Deletion Due to Nevada Revised Statutes, federal financial regulations, and our own internal audit requirements, your account may be: Deactivated (restricted from future use) Permanently closed to activity Retained for legal, financial, and compliance purposes …but not deleted in a way that removes historical records. This is necessary to: Preserve transaction logs for financial auditing Maintain prize claim integrity Support fraud prevention investigations Comply with data retention laws, including the Bank Secrecy Act (BSA) and IRS regulations How to Request Account Deactivation To initiate the formal account closure process: Contact Customer Support Email our support team at support@silverstatelottery.com (or the designated contact listed in your dashboard). Include your full name, registered email, and reason for deactivation. Complete Identity Reconfirmation For your protection, we may request re-verification of your identity to prevent unauthorized closure requests. Undergo Final Review Our compliance team will conduct a final financial reconciliation and fraud audit to ensure there are no: Outstanding prize claims Unresolved chargebacks or disputes Regulatory red flags Receive Confirmation Once approved, your account will be formally deactivated, and you will receive a confirmation email. Your account will no longer be accessible or usable, but key data will remain archived for legal and compliance purposes. ❗ Important Notes: You may not create a duplicate account after deactivation unless explicitly authorized by our compliance team. Requests to erase financial or identity records will be denied if they conflict with regulatory retention obligations. Data retention periods vary based on activity, but may extend up to 7 years or more depending on applicable law.

Yes. Silver State Lottery allows users to purchase multiple tickets per draw, up to the platform’s established maximum limit. This feature is designed to enhance user engagement and increase individual chances of winning—while ensuring fairness and compliance with state gaming laws. Ticket Purchase Limits Each user may purchase multiple tickets for a single drawing, subject to: A platform-imposed maximum per draw, which may vary based on draw type, prize tier, or system load Real-time availability—ticket sales may close early if platform or regulatory caps are reached A requirement that all purchases must be made from a verified account while the user is physically located within the State of Nevada The specific per-draw limit is posted prior to each drawing and is automatically enforced by the system to ensure equal access and responsible play. Abuse Prevention & Account Integrity To maintain the integrity of the platform and protect against manipulation or fraud: The use of multiple accounts by the same individual is strictly prohibited Any attempt to circumvent ticket limits through aliases, bots, shared credentials, or proxy devices will result in: Immediate account suspension Cancellation of all tickets purchased under fraudulent conditions Referral to law enforcement for violation of Nevada Revised Statutes governing gaming fraud and cybercrime We monitor ticket activity through advanced analytics, device fingerprinting, and behavioral tracking to detect suspicious patterns or limit evasion. Fair Play Commitment Silver State Lottery is committed to a level playing field for all participants. Our ticketing system is designed to: Prevent monopolization of draws Ensure equal opportunity across all user demographics Uphold the charitable mission of the platform

No. All tickets purchased through Silver State Lottery are non-transferable and permanently tied to the verified user account that completed the original transaction. This policy is in place to ensure the integrity of the drawing process, prevent fraud, and maintain strict compliance with Nevada Revised Statutes governing charitable gaming operations. Why Transfers Are Prohibited Each ticket is digitally issued and associated with a unique, verified user account that has passed Know Your Customer (KYC) verification and geolocation compliance at the time of purchase. This one-to-one linkage ensures: 1. Proper identity validation 2. Accurate prize disbursement 3. Prevention of identity fraud, ticket laundering, and unauthorized resale 4. Full auditability for regulatory inspections Transferring tickets would compromise these safeguards and expose both the sender and recipient to legal risk. Attempted Transfers May Result In: Immediate disqualification of the ticket(s) Permanent suspension of all linked accounts Loss of eligibility to claim winnings Referral to legal authorities for attempted fraud or violation of gaming statutes Our system is equipped with anti-circumvention protocols, including ticket tracking, IP monitoring, and device fingerprinting, to detect unauthorized transfers or activity associated with multiple user profiles. Can I Buy Tickets On Behalf Of Someone Else? No. All tickets must be purchased and held by the individual who is: Physically present in Nevada during the transaction Verified through KYC and location compliance The legal age of 18 or older The rightful claimant in the event of a win Purchasing tickets on behalf of others, even family or friends, is not permitted unless specifically authorized through a formal legal mechanism (e.g., verified power of attorney or nonprofit bulk draw sponsorship with pre-approval).

Absolutely not. Any attempt to register underage users will result in permanent suspension, data review, and potential referral to law enforcement.

Silver State Lottery – Terms & Conditions Effective Date: [4/1/2025] Welcome to Silver State Lottery (“Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of the Silver State Lottery website, platform, or any associated services (collectively, the “Services”). By creating an account, purchasing lottery tickets, or otherwise using our Services, you agree to be legally bound by these Terms. 1. Definitions “User,” “You,” or “Your” refers to any individual creating an account, purchasing lottery tickets, or otherwise interacting with the Services. “KYC” (Know Your Customer) refers to our identity verification procedures required by law and internal policy. “Nevada Law” refers to the statutes and regulations of the State of Nevada, including but not limited to NRS Chapters 462, 465, and 205. “Chargeback Fraud” means initiating a payment reversal (chargeback) without valid grounds, especially after receiving goods or services. 2. Eligibility & Compliance Age Requirement: You must be at least 18 years old to register for or participate in any Silver State Lottery activity. Any violation of this age requirement will result in immediate account termination and potential referral to law enforcement. Physical Location: To purchase lottery tickets, you must be physically located within the State of Nevada at the time of purchase. We use IP addresses, device data, and geolocation services to verify your location. KYC Verification: You agree to undergo identity verification processes, which may include submitting government-issued identification and proof of address. Failure to complete KYC may result in denial of access to certain Services or forfeiture of winnings. Prohibited Use of VPN/Proxy: Using a VPN, proxy server, or any tool to disguise your actual location is strictly prohibited. Violation will lead to immediate account suspension and any associated winnings may be voided. 3. No Refund Policy All Sales Final: No refunds, returns, or exchanges are provided under any circumstances. Once your payment is processed, it is considered final. Chargeback Prohibition: Any attempt to dispute or reverse a valid charge (e.g., a credit card chargeback) will be treated as Chargeback Fraud. We reserve the right to pursue legal and civil remedies to recover funds, fees, and damages. 4. Purchasing & Payment Methods Accepted Methods: We accept payments via: Major Credit Cards/Debit Cards Electronic Bank Transfers (where supported) Select Cryptocurrencies (e.g., Bitcoin, Ethereum) Transaction Finality: Your ticket purchase is not confirmed until your payment is fully processed. This includes final blockchain confirmations for cryptocurrency transactions. Fraudulent Transactions: We reserve the right to cancel, suspend, or investigate any transaction that appears suspicious, violates these Terms, or potentially violates federal or Nevada law. 5. Drawings, Winnings & Payouts Draw Schedule: Specific draw times and frequency are determined by Silver State Lottery and may be changed at our discretion. Winner Notification: Winners are announced via the user dashboard and email/SMS notifications. It is your responsibility to maintain valid contact information. Claiming Prizes: KYC Must Be Complete. You must complete any required identity verification before claiming prizes. Timeframe. Prizes must be claimed within the published timeframe. Unclaimed prizes are forfeited. Withdrawal Requests: All withdrawals (i.e., prize payouts) are manually reviewed. Processing typically takes 7–14 business days, but may be delayed due to compliance requirements or other factors. Tax Obligations: Lottery winnings are generally subject to federal income tax (and possibly state taxes). You are solely responsible for reporting and paying any applicable taxes. Silver State Lottery may issue IRS Form W-2G or other tax forms as required by law. 6. Location Verification & Geolocation IP Tracking: We collect and store IP addresses for every click, login, and purchase. This data is used to verify compliance with location requirements and detect potential fraud. Location Spoofing: Any attempt to falsify your location (via VPN, proxy, or other means) constitutes a material breach of these Terms. Consequences of Violation: If we discover location misrepresentation, we may cancel transactions, terminate your account, and report illicit activity to law enforcement. 7. Fraud Prevention & Legal Enforcement Zero Tolerance: We maintain a strict zero-tolerance policy for fraudulent behavior, including identity theft, chargeback fraud, or submitting false information. Applicable Laws: Nevada Revised Statutes (NRS): NRS 462 & 465 – Governing lottery and gaming fraud. NRS 205.0832 – Prohibiting obtaining money by false pretenses. Federal Statutes: Mail & Wire Fraud (18 U.S.C. §§ 1341, 1343). Violations may result in felony charges, substantial fines, and/or imprisonment. Civil & Criminal Action: We reserve the right to seek damages (including legal fees) through civil litigation and to refer cases to state or federal law enforcement for criminal prosecution. Account Termination: We may suspend or permanently terminate accounts involved in suspected or confirmed fraud without prior notice or liability. 8. Account Management & Security Account Responsibility: You are responsible for maintaining the confidentiality of your login credentials. Any activity on your account is presumed authorized by you. Account Updates: You must promptly update any changes to your personal or contact information in your profile settings. Multiple Accounts: You may not create multiple accounts or attempt to circumvent daily/weekly ticket limits. Violations may result in consolidated account closure or permanent bans. 9. Data Privacy & Security Data Collection: We collect personal data (e.g., name, address, IP logs) to comply with gaming regulations and to prevent fraud. Data Usage: We do not sell or rent your personal information. Data is used solely for legal compliance, transaction fulfillment, and customer support. Storage & Security: We utilize industry-standard encryption and secure servers. However, we cannot guarantee absolute security against all cyber threats. Right to Deactivate: Due to regulatory requirements (e.g., anti-money laundering audits), we may be unable to fully delete your account and transaction records. Instead, we will deactivate your account upon request. 10. Dispute Resolution Binding Arbitration: You agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services shall be settled by binding arbitration administered by a recognized arbitration body in Nevada. Class Action Waiver: You waive any right to participate in a class action lawsuit or class-wide arbitration against Silver State Lottery. Governing Law & Venue: These Terms are governed by and construed under Nevada law, without regard to conflicts of law principles. The exclusive venue for any legal proceeding not subject to arbitration is [insert local county], Nevada. 11. Limitations of Liability No Warranties: We provide the Services on an “AS IS” and “AS AVAILABLE” basis. We disclaim any express or implied warranties, including but not limited to merchantability and fitness for a particular purpose. Indirect Damages: In no event shall Silver State Lottery be liable for indirect, incidental, or consequential damages, including lost profits or data. Force Majeure: We are not liable for delays or failures caused by events beyond our reasonable control, including acts of God, natural disasters, or governmental actions. 12. Changes to Terms Periodic Updates: We may modify these Terms at any time by posting the updated version on our website. Acceptance of Changes: Continuing to use the Services after changes are posted indicates acceptance of the revised Terms. 13. Severability & Entire Agreement Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in effect. Entire Agreement: These Terms, along with our Privacy Policy and Fraud Prevention & No Refunds Policy, constitute the entire agreement between you and Silver State Lottery. 14. Contact Us For questions about these Terms & Conditions, KYC, refunds, or any other aspect of our Services, please reach out to our Compliance Department: Email: support@silverstatelottery.com Phone: (775) 910-9168 We strive to respond to inquiries within one business day. If your issue is urgent, we recommend calling us directly.