How do I delete my account?

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01 Apr

How do I delete my account?

At Silver State Lottery, we take data governance and regulatory compliance seriously. While we respect your right to discontinue participation, account deletion is not permitted in the traditional sense due to the nature of charitable gaming regulations, financial recordkeeping laws, and anti-fraud protocols.

Deactivation vs. Deletion
Due to Nevada Revised Statutes, federal financial regulations, and our own internal audit requirements, your account may be:

Deactivated (restricted from future use)

Permanently closed to activity

Retained for legal, financial, and compliance purposes

…but not deleted in a way that removes historical records. This is necessary to:

Preserve transaction logs for financial auditing

Maintain prize claim integrity

Support fraud prevention investigations

Comply with data retention laws, including the Bank Secrecy Act (BSA) and IRS regulations

How to Request Account Deactivation
To initiate the formal account closure process:

Contact Customer Support
Email our support team at support@silverstatelottery.com (or the designated contact listed in your dashboard). Include your full name, registered email, and reason for deactivation.

Complete Identity Reconfirmation
For your protection, we may request re-verification of your identity to prevent unauthorized closure requests.

Undergo Final Review
Our compliance team will conduct a final financial reconciliation and fraud audit to ensure there are no:

Outstanding prize claims

Unresolved chargebacks or disputes

Regulatory red flags

Receive Confirmation
Once approved, your account will be formally deactivated, and you will receive a confirmation email. Your account will no longer be accessible or usable, but key data will remain archived for legal and compliance purposes.

❗ Important Notes:
You may not create a duplicate account after deactivation unless explicitly authorized by our compliance team.

Requests to erase financial or identity records will be denied if they conflict with regulatory retention obligations.

Data retention periods vary based on activity, but may extend up to 7 years or more depending on applicable law.

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